Responsible Gaming at 360pk
At 360pk, we believe that gaming should always be an enjoyable, entertaining experience — never a source of stress, financial hardship, or anxiety. Our responsible gaming programme is built for Pakistani players who want to stay in control, play within their means, and enjoy everything our platform has to offer safely and sensibly.
360pk's Commitment to Safe Play
360pk is Pakistan's premier online gaming platform, and with that position comes a responsibility we take very seriously. From Karachi to Lahore, Islamabad to Faisalabad, thousands of Pakistani players trust 360pk to deliver a fair, secure, and well-regulated gaming environment. Our responsible gaming framework is not a checkbox exercise — it is a core part of how we operate each and every day.
We firmly believe that the overwhelming majority of our players enjoy cricket betting, PSL markets, slot games, live casino, Star Fishing, and Space Max as a fun recreational activity. However, we also know that for a small number of people, gaming can become problematic. Our responsible gaming tools and policies exist precisely for those moments — so that any player who feels their gaming is getting out of hand has immediate, easy access to the help and controls they need.
360pk operates under international gaming standards and is committed to the principles endorsed by responsible gaming advocacy bodies worldwide. We train our support team — based across Karachi and Lahore — to identify signs of problem gambling and respond with genuine care and practical guidance. Our platform is designed so that responsible gaming controls are never buried in a settings menu; they are accessible from your account dashboard at all times.
Player-First Philosophy
Every feature on the 360pk platform is designed with player welfare in mind. Entertainment comes first — always within healthy boundaries and personal limits.
Transparent Odds & Rules
All game rules, return-to-player (RTP) rates, and betting odds are clearly displayed. 360pk never obscures information that a player needs to make an informed decision.
No Pressure Marketing
360pk does not use aggressive or manipulative marketing tactics. We never pressure players to deposit more than they are comfortable with or to chase losses.
Reality Check Reminders
Our platform can send you regular session time reminders so you always know how long you have been playing — a small nudge that makes a big difference over time.
International Standards
360pk's responsible gaming policies are aligned with internationally recognised gaming standards, ensuring our Pakistani players benefit from world-class player protection practices.
Urdu & English Support
Our responsible gaming support team communicates fluently in both Urdu and English, so Pakistani players can always discuss concerns in the language they are most comfortable with.
Strict 21+ Age Restriction
360pk uses a combination of automated date-of-birth verification at registration and manual document review to ensure that no underage individual can access real-money gaming on our platform. Our KYC process requires players to submit a valid Pakistani CNIC or passport before any withdrawal is approved — both of which contain date-of-birth information that our compliance team verifies manually.
We also rely on our community of responsible adult players to help us maintain a safe environment. If you have reason to believe that someone under 21 is accessing the 360pk platform — including through the use of a parent's or guardian's account or identity documents — please report this to us immediately. We will investigate without delay.
📋 Age Verification Process: Step 1 — You provide your date of birth at registration. Step 2 — Our system flags any account where the stated age is below 21. Step 3 — Before your first withdrawal, our KYC team reviews your CNIC or passport to confirm your age independently. Accounts that fail age verification are closed immediately and cannot be reopened.
Responsible Gaming Player Tools
360pk gives every registered Pakistani player a full suite of responsible gaming controls, accessible directly from the account dashboard at any time. These tools put you firmly in charge of your own gaming experience — use them freely and without hesitation.
Deposit Limits
Set a daily, weekly, or monthly cap on how much PKR you can deposit into your 360pk account. Limits take effect immediately and can only be reduced — never increased — until a mandatory cooling-off period has passed.
Loss Limits
Define the maximum amount you are comfortable losing in a given time period. Once your loss limit is reached, your account is automatically restricted from further real-money play until the limit period resets.
Session Time Limits
Set a maximum session duration after which you will be automatically logged out of the 360pk platform. You can also enable mid-session reminders at intervals of your choice — every 30 minutes, every hour, and so on.
Cool-Off Period
Take a short break from gaming — from 24 hours up to 6 weeks — without committing to a full self-exclusion. During a cool-off, your account is suspended for gaming activity but remains open for withdrawal of existing funds.
Self-Exclusion
Request a full self-exclusion for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account is completely closed and you will be opted out of all marketing communications from 360pk.
Marketing Opt-Out
You can opt out of all promotional communications — including bonus offers, PSL betting updates, and platform news — at any time from your account settings, without affecting your ability to continue playing.
Problem Gambling Self-Assessment
Honestly ask yourself the following questions. If you find yourself answering "yes" to three or more of them, it may be a sign that your gaming habits are becoming problematic. Please reach out to our support team or one of the resources listed below — there is no shame in asking for help.
Responsible Gaming Self-Check — 10 Questions
Read each question carefully and reflect honestly on your recent gaming behaviour on 360pk or any other platform.
Do you spend more money on gaming than you originally planned or can comfortably afford to lose?
Have you ever borrowed money from family members, friends, or used an emergency fund to cover gambling losses?
Do you find yourself thinking about gaming — planning your next session, replaying losses — when you are not actively playing?
Do you feel restless, irritable, or anxious when you try to cut back or stop gaming?
Have you ever tried to "chase" a loss by placing bigger bets to try to win back money you lost?
Has your gaming affected your work, studies, daily routines, or responsibilities at home?
Have you ever lied to family members or friends in Karachi, Lahore, or elsewhere about how much time or money you spend on gaming?
Do you use gaming as a way to escape from problems, stress, feelings of depression, or loneliness?
Have you ever felt guilt, shame, or regret after a gaming session — particularly after losing a significant amount?
Have you tried to cut back on gaming before but found it difficult or impossible to stick to the limits you set for yourself?
How to Self-Exclude on 360pk
Self-exclusion is one of the most powerful tools available to a player who feels their gaming is becoming unmanageable. At 360pk, we have made the self-exclusion process as straightforward and friction-free as possible, because we know that when someone needs help, the last thing they should face is a complicated bureaucratic process.
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Log In and Go to Account Settings
Access your 360pk account dashboard and navigate to the "Responsible Gaming" section, which is prominently displayed in your account settings menu. You do not need to contact support first — you can initiate a self-exclusion directly and immediately from your dashboard.
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Select Your Exclusion Period
Choose from the available self-exclusion durations: 6 months, 1 year, 2 years, 5 years, or permanent exclusion. Think carefully before selecting — self-exclusion periods cannot be shortened once activated. A cooling-off period of 24 hours is imposed before any exclusion under 1 year can be lifted.
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Confirm Your Exclusion Request
Confirm your self-exclusion by verifying your identity through your registered email address or Pakistani mobile number. This step ensures that no one else can activate an exclusion on your account without your knowledge.
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4
Account Suspension Takes Effect Immediately
Your account is suspended for real-money gaming activity immediately upon confirmation. You will be logged out and will not be able to log back in to place bets or play games. Any existing balance will remain available for withdrawal to your JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or SadaPay account.
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5
Marketing Communications Are Stopped
360pk will immediately remove you from all marketing lists. You will not receive any promotional emails, SMS messages, or bonus offers for the duration of your self-exclusion period. If you do receive any marketing communications in error, please contact us at [email protected] and we will rectify this without delay.
Need help immediately? If you cannot access your account settings or need urgent assistance with a self-exclusion request, contact our 24/7 support team via live chat on the 360pk website or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within one hour and confirm by email.
Setting Deposit & Loss Limits
Before you start your next session on 360pk — whether you are betting on a PSL match, spinning the slot reels, playing Star Fishing, or trying your hand at Space Max — take five minutes to set sensible deposit and loss limits on your account. This is the single most effective responsible gaming step you can take, and it costs nothing.
Deposit limits can be configured in PKR for daily, weekly, or monthly periods. For example, if your personal budget for entertainment gaming is Rs 5,000 per month, set a monthly deposit limit of Rs 5,000 and the platform will automatically prevent any further deposits once that threshold is reached — no matter what. You will never accidentally spend more than you intend to.
Loss limits work similarly: define the maximum PKR amount you are comfortable losing in a session or over a given period. When your losses reach that threshold, the platform pauses your gaming activity and displays a responsible gaming message, giving you the chance to reflect before deciding whether to continue (within a new limit period) or log off for the day.
Important: 360pk applies a mandatory 72-hour review period before any limit increase takes effect. This cooling-off window is intentional — it gives you time to reconsider whether you genuinely want to raise your limits, rather than making an impulsive decision during a session. Decreasing your limits, on the other hand, takes effect immediately.
- Only ever gamble with money you can genuinely afford to lose — not rent money, utility bills, or savings.
- Never borrow money to fund your gaming. This includes borrowing from family members, friends, or taking out loans.
- Gaming outcomes are determined by certified random number generators. Past results do not predict future outcomes — there is no such thing as a "hot streak" or a game that is "due" to pay out.
- Take regular breaks. Set a session timer and stick to it. Walk away when the timer goes off, even if you are on a winning run.
- Keep gaming in its proper place — it is entertainment, not a financial strategy or a way to solve money problems.
- If you ever feel the urge to chase a loss, stop immediately, log out, and come back another day with a clear head.
Recognising Problem Gambling
Problem gambling does not always look the way people expect. It rarely starts dramatically — more often, it creeps up gradually through small habit changes that are easy to miss or rationalise. The following signs are recognised indicators that gaming may have shifted from entertainment into something more serious.
Financial Strain
Regularly spending more on gaming than planned, struggling to cover everyday bills after gaming sessions, or secretly withdrawing money from savings to fund play.
Emotional Withdrawal
Feeling irritable, anxious, or low when not gaming. Using gaming sessions as a primary coping mechanism for stress, loneliness, anxiety, or difficult personal situations.
Relationship Tension
Arguments with family or friends about gaming habits. Hiding the amount of time or money spent on gaming from people close to you in your daily life.
Work or Study Impact
Missing deadlines, arriving late, or underperforming at work or in academic studies because of time spent gaming or thinking about gaming.
Chasing Losses
Placing increasingly large bets in an attempt to "win back" money that has been lost. This is one of the clearest and most dangerous signs of problem gambling behaviour.
Secrecy and Shame
Feeling the need to hide your gaming activity, deleting transaction history or account notifications, or feeling intense guilt or shame after gaming sessions.
📢 You are not alone: Problem gambling affects a small but significant number of players across Pakistan and worldwide. Recognising the signs early and reaching out for help is a sign of strength, not weakness. 360pk's support team and the resources listed below are here to help — without judgement, without pressure, and in both Urdu and English.
Support & Help Resources
If you or someone you know is struggling with problem gambling, please do not wait to seek help. The following resources are available to support Pakistani players and their families. 360pk encourages all players who are concerned about their gaming habits to engage with these organisations, which operate independently of 360pk and can provide confidential, professional guidance.
360pk also maintains a direct referral relationship with international responsible gaming organisations whose guidelines inform our own platform policies. These organisations provide evidence-based resources, counselling referrals, and practical self-help tools that complement the responsible gaming controls available within the 360pk platform itself.
360pk Live Support — 24/7
Our in-house responsible gaming support team is available around the clock via live chat on the 360pk website . Contact us any time for confidential help, account limit assistance, or to initiate a self-exclusion. We respond in both Urdu and English, with an average response time of 3–5 minutes.
Responsible Gaming Email
For non-urgent responsible gaming queries, self-exclusion requests, or to report an underage player, email our dedicated team at [email protected] with the subject line "Responsible Gaming". We respond within 24 hours on all days of the year.
GamCare — International Resource
GamCare is one of the world's leading providers of support, information, and advice to anyone affected by problem gambling. Their resources, self-assessment tools, and counselling referrals are available internationally and are relevant to Pakistani players seeking independent guidance.
Gamblers Anonymous — Global Network
Gamblers Anonymous operates a worldwide network of peer support groups for people who identify as having a gambling problem. Their 12-step programme and anonymous meetings have helped millions of people around the world reclaim control of their lives.
Responsible Gambling Council
The Responsible Gambling Council (RGC) is an internationally recognised independent organisation focused on problem gambling prevention. Their online self-help tools and educational resources are designed to help players understand and manage their gaming behaviour.
Family & Friends Support
If you are concerned about a family member's or friend's gambling habits — whether in Karachi, Lahore, Islamabad, or elsewhere in Pakistan — our support team can advise you on how to approach the conversation and what steps can be taken to protect the person you care about.
A Guide for Parents & Guardians
360pk takes underage access to online gaming extremely seriously. If you are a parent or guardian in Pakistan and are concerned that a child or young person in your household may be accessing online gaming platforms — including 360pk — the following steps can help you protect them effectively.
Secure your devices and accounts. Ensure that any device used by young people in your household has appropriate parental control software installed. Never share your login credentials, CNIC details, or payment method information (JazzCash, EasyPaisa, HBL accounts) with anyone under 21. Keep your 360pk account password private and enable two-factor authentication.
Use parental control tools. A number of reputable parental control and web filtering applications can block access to online gaming websites at the network or device level. These tools operate independently of 360pk and provide an additional layer of protection beyond our own age verification systems.
Have an open conversation. Talk to young people in your household about the risks of underage gambling in age-appropriate language. Explain that online gaming platforms are for adults, that real money is involved, and that gambling should never be seen as a way to make money.
Report suspicious activity. If you believe a minor has accessed 360pk using your account or someone else's identity, contact us immediately at [email protected]. We will investigate and take action without delay. The safety of young people is always our first priority.
- Never allow anyone under 21 to use your 360pk account, even "just to watch" — account sharing violates our Terms & Conditions and puts young people at risk.
- Keep all financial accounts and payment apps (JazzCash, EasyPaisa) password-protected and out of reach of minors.
- Check your device's app permissions and browser history periodically if you have concerns about a young person's online activities.
- If a young person confides in you that they have been gambling online, respond with calm and support — not anger — and seek professional guidance immediately.
Contact Our Responsible Gaming Team
Our dedicated responsible gaming team is separate from general customer support and is specifically trained to handle sensitive conversations with empathy, professionalism, and complete confidentiality. Please do not hesitate to reach out — no matter how big or small your concern.
Live Chat
Available 24 hours a day, 7 days a week. Average response time: 3–5 minutes. Available in Urdu and English.
Email Support
Send your query to [email protected] with subject "Responsible Gaming". We respond within 24 hours, every day of the year.
Account Controls
Access all self-exclusion, deposit limit, and cool-off tools directly from your 360pk account dashboard — no support contact required.
Enjoy 360pk — Safely and Within Your Means
Gaming on 360pk should always be fun. Set your limits today, use our responsible gaming tools, and enjoy cricket betting, PSL markets, slots, and live casino as the entertainment they are meant to be. Our team is with you every step of the way.
🔞 21+ only · For entertainment purposes only · Please play responsibly